Research work
Projects and impact from my time as a User Researcher leading both evaluative and generative research.
Fintech
Fraud prevention
Coming soon…
Elearning
Health tech
Ecommerce
Point of Sale Exploration
Coming soon…
Longitudinal CSAT
Setting up customer satisfaction scores.
Standup app idea
A hospitality app idea researched for relevancy.
Google: medical visualisations
Safely displaying medical record data.
Homecare app
Identifying needs for home care providers.
Frontline healthcare feedback
Enabling workers to track their suggestions.
Verifying physician histories
Designing for a key claims submission process.
New loyalty app: diary study
Understanding user behaviours for a new app.
IVR redesign
An overhaul of the AirMiles IVR system.
Evaluating user onboarding
Coming soon…
Improving reporting
An information architecture rework.
Identifying patient risk
Workshopping an idea to view at-risk patients.
Patient record comprehension
Testing comprehension in designs for safety.